Our AML and Verification Policy

This page sets out how we meet our anti-money-laundering and identity-verification obligations at Rony Casino, and what each step means for you in practice.

Our Commitment to AML Rules

We hold licence 8048/JAZ2023-042 issued by Curaçao eGaming, and our operator Rony Entertainment N.V. carries final responsibility for the controls described on this page. That licence binds us to anti-money-laundering and counter-terrorist-financing rules, and we apply them across every account, every payment method and every currency we support.

Since our launch in 2023 the programme behind this page has covered customer due diligence, transaction screening, suspicious activity reporting and regular staff training. No member of staff can waive a check for a player, however long that player has been with us, and no exception exists for VIP tiers.

When Rony Casino Verifies You

At registration we confirm your name, date of birth and address basics against the details you enter, and we run full document checks before your first withdrawal leaves the account. Further rounds of verification apply when deposits, bets or winnings reach a level our risk model flags, when you add or change a payment method, and at random intervals on long-standing accounts.

Getting the details right

One document per category is enough in almost every case. Where a bill or statement is involved, it must show your name and address exactly as they appear on your identity document, otherwise our system rejects it automatically and you upload a corrected version.

How Verification Works

Step by step

Submitting documents takes minutes, and most checks clear without any follow-up from us.

• Upload your documents in the verification area of your account; photos and PDFs are both fine.
• Our automated system reads expiry dates, document security features and consistency with your profile.
• A named compliance officer reviews anything the automation flags or cannot read.
• You receive the outcome by email, normally within 24 hours and always within 72 hours.
• If a document fails, we tell you why and reopen the check as soon as the replacement arrives.

How your files are protected

Every file you send travels over an encrypted connection into storage that only our compliance team can reach. We never pass verification documents to marketing partners or to any third party outside the regulators and payment processors that lawfully require them.

Why We Ask for Source of Funds

Occasionally the money moving through an account outgrows what the profile explains, and at that point our licence obliges us to ask where it comes from. Typical triggers are a run of large deposits, cumulative deposits above an internal threshold we set from risk analysis, or withdrawal requests that look out of step with your playing history.

Payslips, an employment contract, bank statements, pension statements or paperwork from a property sale all work as evidence. One clear document is often enough, and a request of this kind is a legal obligation on our side rather than an accusation aimed at you.

Monitoring Your Transactions

Every deposit and every withdrawal on our platform passes automated screening before it settles, with amounts, frequency and method checked against your verified profile. Withdrawals go back to the same method you used to fund the account wherever that method supports payouts; where it does not, we pay by bank transfer after the same checks.

Reaching a limit never cancels a withdrawal; we release the remainder on the following day or in the following month. Repeated attempts to split a withdrawal so each part stays under a threshold are themselves something we must review and report.

If Verification Fails

Refusing or failing verification carries consequences that scale with the seriousness of the failure.

• Your withdrawal stays on hold until the missing document arrives.
• Deposits may be blocked while a check remains open.
• Repeated failures or altered documents lead to account suspension.
• Confirmed fraud or a sanctioned identity closes the account, with any balance returned to the original payment method and a report filed with the relevant authorities.

Your right to appeal

You can challenge any outcome through live chat or [email protected], both staffed 24 hours a day, and a senior compliance officer reviews every appeal personally. Sending a replacement document reopens a failed check at no cost to you.

How Long We Keep Documents

For 5 years after your account closes we retain the identity, address and payment documents you sent us, because our licence requires the record of every check to stay available for regulator inspection. Nothing is held indefinitely.

Once the retention period ends, deletion is automated and permanent. While your records exist you can request a copy of everything we hold about you, and we send it through the same encrypted channel you used to submit the originals.

Frequently Asked Questions

How long does verification take at Rony Casino?

Most documents clear within 24 hours and every check finishes within 72 hours. If we need something extra, we contact you by email rather than leaving the status pending.

Why am I asked for documents again after verifying once?

Re-checks follow a new payment method, a threshold crossing in your activity, the expiry of a document already on file, or a routine review cycle required by our licence.

Do you verify crypto deposits too?

Yes. Crypto play goes through the same identity checks, plus confirmation that the wallet address funding your account belongs to you before any withdrawal is released.

What happens if I ignore a document request?

Your withdrawal stays on hold, deposits may be blocked, and continued non-response eventually suspends the account. The check reopens the moment you supply the documents.